1. Managed Infrastructure Services

• Server Management: Setup, monitoring, and maintenance of physical and virtual servers.
• Data Center Management: Hosting and management of private, public, and hybrid data centers.
• Cloud Infrastructure: AWS, Azure, Google Cloud platform setup, optimization, and maintenance.
• Storage and Backup: Management of NAS, SAN, and cloud storage systems with automated backups.
• Network Management: Monitoring and maintenance of LAN/WAN, routers, switches, and firewalls.

2. Managed Cloud Services

• Cloud Migration: Assistance with transitioning from on-premises to cloud environments.
• Cloud Security: Implementing security protocols and compliance frameworks for cloud operations.
• Disaster Recovery as a Service (DRaaS): Ensuring business continuity with backup and failover strategies.
• Platform-as-a-Service (PaaS): Managed hosting and support for application development environments.

3. Managed Security Services

• Threat Detection and Response: 24/7 monitoring and real-time incident response.
• Firewall Management: Configuration, updates, and monitoring of firewalls.
• Endpoint Protection: Securing devices using antivirus, anti-malware, and other tools.
• SIEM (Security Information and Event Management): Consolidated monitoring and analysis of security data.
• Vulnerability Assessments: Routine scanning and patch management.

4. Managed Support Services

• Help Desk Support: 24/7 support for end-user technical issues.
• Remote IT Support: Troubleshooting and resolving issues without on-site visits.
• On-Site Support: Technician dispatch for hardware repairs and network fixes.
• IT Asset Management: Inventory management of hardware, software, and licenses.

5. Managed Backup and Disaster Recovery

• Backup as a Service (BaaS): Automated and managed data backup solutions.
• Disaster Recovery Planning: Developing and testing recovery plans for minimal downtime.
• Data Replication Services: Real-time replication for high availability and quick restoration.

6. Managed Compliance Services

• Regulatory Compliance: Ensuring adherence to HIPAA, GDPR, PCI DSS, and other standards.
• Audit Support: Documentation and preparation for compliance audits.
• Policy Management: Development of IT governance policies and guidelines.

7. Managed Monitoring Services

• Network Monitoring: Proactive detection of outages, slowdowns, and performance issues.
• Application Performance Monitoring (APM): Ensuring uptime and responsiveness of applications.
• Infrastructure Monitoring: Oversight of server, storage, and virtualization performance.
• IoT Device Monitoring: Securing and maintaining performance for connected devices.

8. Managed Networking Services

• SD-WAN Management: Optimized routing and network traffic management.
• Wi-Fi Management: Setup, monitoring, and maintenance of wireless networks.
• VPN Management: Secure remote access for employees.
• Content Delivery Network (CDN) Services: Ensuring fast and secure delivery of web content.

9. Managed Software Services

• Patch Management: Routine updates for operating systems and software.
• License Management: Keeping track of software licensing and renewals.
• SaaS Management: Subscription, usage monitoring, and optimization for tools like Slack, Zoom, or Asana.

10. Managed Workplace Services

• Device Management: Configuration and maintenance of desktops, laptops, and mobile devices.
• Virtual Desktop Infrastructure (VDI): Hosting and managing remote desktop solutions.
• Collaboration Tools Management: Platforms like Microsoft Teams, Slack, and Trello.

11. Managed Automation and AI Services (Filemaker Mac & Windows)

• AI/ML Development: Building and deploying machine learning models.
• Robotic Process Automation (RPA): Automating repetitive tasks and workflows.
• Chatbot Deployment: Integration of AI-powered customer service chatbots.